2020 Ford Fusion Hybrid Recall

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Frequently Asked Questions

Frequently Asked Questions

8 common questions answered

What are the known NHTSA recalls for a 2020 Ford Fusion Hybrid?
The NHTSA has issued 4 recalls affecting the 2020 Ford Fusion Hybrid: three electrical-cord recalls and one transmission/key removal recall. Electrical recalls (NHTSA recall number 18S24) involve 120V convenience charge cords manufactured without thermistors; the cord can overheat and melt, increasing fire risk. The transmission recall (NHTSA recall number 14C11) covers vehicles where the key may be removable while the transmission is not in Park, risking unintended rollaway. Bill Estes Ford Brownsburg recommends scheduling a free inspection and repair with our factory-trained technicians to address these manufacturer recalls promptly.
How do I check if my 2020 Ford Fusion Hybrid has an open recall?
You can verify open recalls by checking your VIN at NHTSA.gov or by contacting Bill Estes Ford Brownsburg for a free VIN check. Use the vehicle identification number (VIN) on NHTSA.gov to see current recall status, or bring your vehicle to our service center and we will check for open campaigns at no charge. If you prefer, call Ford customer service at 1-866-436-7332 for manufacturer confirmation, or schedule service with us and we will confirm and perform any required repairs. We also offer service financing so you can get recall work done now and pay later if needed.
How much does a 2020 Ford Fusion Hybrid recall repair cost?
Manufacturer recall repairs for the 2020 Ford Fusion Hybrid are free of charge to the vehicle owner. Both the electrical cord replacement and the transmission/key interlock repairs are covered by Ford and will be completed at no cost at an authorized dealer like Bill Estes Ford Brownsburg. Bring your vehicle to our service center or schedule service online to have the recall performed using OEM parts and factory-trained technicians. We also post current service specials for other maintenance, and our service financing is available if additional non-recall work is recommended.
Can I get my 2020 Ford Fusion Hybrid recall fixed at an independent shop or do I need a dealer?
Recall repairs must be performed by an authorized dealer to guarantee OEM parts and compliance with the manufacturer’s corrective action; Bill Estes Ford Brownsburg is a certified Ford franchise dealer. Independent shops cannot perform official recall repairs under the manufacturer program; only a franchise dealer can apply the manufacturer’s procedures and warranty the recall repair. For safety and resale reasons, you should have recalls handled by factory-trained technicians using OEM parts — you can schedule appointment with us today. We also provide service financing to help customers complete any recommended non-recall work after the recall repair if desired.
How long does a 2020 Ford Fusion Hybrid recall repair take?
Most recall repairs for the 2020 Ford Fusion Hybrid take between 30 minutes and a few hours, but actual time depends on parts availability and shop load. For the electrical cord replacement, if a replacement cord is needed the dealer will install it quickly; for the transmission/key interlock repair timing can vary by required parts or diagnostic steps. Bill Estes Ford Brownsburg uses OEM diagnostic tools and factory-trained technicians to complete recall repairs efficiently; please schedule service so we can give an accurate time estimate. If you need alternative transportation we can discuss loaner options or rental solutions during your service visit.
Does an open recall affect my 2020 Ford Fusion Hybrid's trade-in or resale value?
An unresolved recall can negatively affect trade-in offers and private sale value for a 2020 Ford Fusion Hybrid because many buyers and dealers check NHTSA records before purchase. Having recalls completed at an authorized dealer preserves resale value and provides documented proof of corrective action, which can be shared with potential buyers or trade-in appraisers. Bill Estes Ford Brownsburg recommends resolving open recalls before listing or trading your vehicle; you can get a quote through our trade-in page after recall repairs are completed. Scheduling recall service is free and helps keep inspections, insurance claims, and future sales straightforward and risk-free.
Can I fail a state inspection because of an unresolved 2020 Ford Fusion Hybrid recall?
Some states or inspection processes may flag safety-related recalls; leaving a critical safety defect unaddressed can create inspection or registration complications for your 2020 Ford Fusion Hybrid. Issues like a key removal while not in Park (rollaway risk) or an overheating charging cord are safety concerns that regulators and insurers take seriously. To avoid inspection or insurance complications, bring your vehicle to Bill Estes Ford Brownsburg to have open recalls verified and repaired for free; you can schedule service online. We also offer service financing if additional recommended work is needed beyond the recall repair.
2020 Ford Fusion Hybrid Recall Summary
These recall summaries are based on NHTSA records. If your 2020 Ford Fusion Hybrid is affected, contact Bill Estes Ford Brownsburg or schedule service online to have manufacturer recall repairs completed at no cost using OEM parts and factory-trained technicians.

Recall Service & Dealership Highlights

Recall Summary

4 recalls found · All repairs FREE

Electrical

FREE3 OPEN RECALLS

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

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