2019 Ford Fusion Hybrid Recall

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Frequently Asked Questions

Frequently Asked Questions

8 common questions answered

What are the known NHTSA recalls for a 2019 Ford Fusion Hybrid?
The NHTSA has issued 4 recalls affecting the 2019 Ford Fusion Hybrid: three electrical cord recalls and one transmission/key removal recall. Electrical recalls involve convenience charging cords manufactured without a thermistor that can overheat and melt, increasing fire risk (NHTSA recall 18S24). The transmission recall covers a condition where the key may be removable while the transmission is not in Park, increasing rollaway risk (NHTSA recall 14C11). All recall repairs are performed free by Ford and we will verify and complete any required work at no cost at our Brownsburg service center.
How do I check if my 2019 Ford Fusion Hybrid has an open recall?
Check your VIN on NHTSA.gov or bring your vehicle to our dealership and we will check for free. You can also call Ford customer service at 1-866-436-7332 for details on recalls 18S24 and 14C11 referenced by NHTSA. If you prefer in-person help, schedule service and we will look up your VIN and explain any open items. Bill Estes Ford Brownsburg offers service financing to help you get any required work completed promptly even when you need flexible payment options.
How much does a 2019 Ford Fusion Hybrid recall repair cost?
Manufacturer recall repairs for the 2019 Ford Fusion Hybrid are free of charge to the vehicle owner. Both the cord replacement (electrical) and the transmission/key removal repairs are covered by Ford recall programs and performed at no cost at authorized dealers. Bring your vehicle to Bill Estes Ford Brownsburg to confirm coverage and to have the repair completed using OEM parts and factory-trained technicians.
Can I get my 2019 Ford Fusion Hybrid recall fixed at an independent shop or do I need a dealer?
Recall repairs must be completed by an authorized dealer to ensure OEM parts and proper documentation; franchise dealers perform these free repairs. Independent shops may perform repairs but only an authorized Ford dealer can complete a manufacturer recall repair and record it with Ford and NHTSA. For safety and warranty certainty, bring your 2019 Ford Fusion Hybrid to Bill Estes Ford Brownsburg, your local certified Ford dealer near Brownsburg, IN, or schedule service online.
How long does a 2019 Ford Fusion Hybrid recall repair take?
Most recall repairs, such as replacing a convenience charge cord, are typically completed in one visit but timelines vary by repair and parts availability. The transmission/key removal repair time can vary by inspection and parts; we will give a time estimate when you schedule appointment. Bill Estes Ford Brownsburg will prioritize safety items and provide loaner or shuttle options when available; ask about current wait times and our service specials service specials.
Does an open recall affect my 2019 Ford Fusion Hybrid's trade-in or resale value?
An unresolved recall can reduce buyer confidence and may negatively impact trade-in or resale value if not addressed. Many buyers and dealers check NHTSA recall status before purchase; completing recall repairs at Bill Estes Ford Brownsburg protects your vehicle’s value and provides documentation of completed OEM repairs. To start a trade-in or appraisal after recall work, visit our appraisal page at sell-us-your-car-online.htm to get an offer.
Can I fail a state inspection because of an unresolved 2019 Ford Fusion Hybrid recall?
State inspection rules vary, and while recalls are not always direct inspection items, serious safety recalls could affect registration or insurance outcomes. Ignoring a safety recall—like the transmission/key removal that could allow key removal when not in Park—creates safety risk and may have regulatory or insurance consequences in some states. Contact Bill Estes Ford Brownsburg or schedule service and our certified technicians will verify open recalls and complete free repairs to keep your vehicle compliant and safe.
2019 Ford Fusion Hybrid Recall Summary
This summary is based on NHTSA records. If your 2019 Ford Fusion Hybrid is affected, recall repairs are free — contact Bill Estes Ford Brownsburg or schedule service online to have factory-trained technicians perform the required work.

Recall Service & Dealership Highlights

Recall Summary

4 recalls found · All repairs FREE

Electrical

FREE3 OPEN RECALLS

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

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