Bill Estes Ford Brownsburg

2015 Ford Explorer Recall

Ford Explorer Recall service at Bill Estes Ford Brownsburg in Brownsburg, IN

Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Axle Shaft

FREE1 OPEN RECALL

NHTSA campaign 20V692000 · 15,587 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.

Consequence

The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners will receive an interim notification about the recall beginning November 30, 2020. A second letter will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford Explorer?
  • NHTSA identifies six recalls for the 2015 Ford Explorer involving the axle shaft, rear suspension, and parking brake.
  • The axle shaft campaign concerns a support bracket that may fail and affect park function or motive power.
  • Rear suspension campaigns address toe-link fracture, steering or handling changes, and an incorrectly applied wheel hub bearing assembly.
  • The parking brake campaign concerns a brake that may not fully engage and could allow the vehicle to roll.
How do I check if my 2015 Ford Explorer has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Bill Estes Ford Brownsburg can compare your VIN with the manufacturer's open recall records.
  • Bring your Explorer in even if you are unsure whether a prior recall repair was completed.
How much does a 2015 Ford Explorer recall repair cost?
  • A 2015 Ford Explorer recall repair is free at an authorized dealer when the vehicle is covered by the campaign.
  • Ford specifies the remedy, and eligible repairs are performed at no charge to the owner.
Can an independent shop fix a 2015 Ford Explorer recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Our Ford technicians use manufacturer procedures, diagnostic tools, and OEM parts for covered recall work.
Does an open recall affect the trade-in value of the 2015 Ford Explorer?
  • Buyers and dealers check recall status, so resolving an open recall can support a clearer trade-in evaluation; visit our trade-in page.
  • Bill Estes Ford Brownsburg can help you understand the recall status before you discuss your vehicle's trade.

Recall Service & Dealership Highlights