Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Bill Estes Ford Brownsburg
2014 Ford Flex Recall
Ford Flex Recall service at Bill Estes Ford Brownsburg in Brownsburg, IN
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seat
FREE1 OPEN RECALL
NHTSA campaign 14V710000 · 113,418 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federa
Consequence
Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Corrective Action
Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Axle Shaft
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump1
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seat1
FREE1 OPEN RECALL
NHTSA campaign 14V710000 · 113,418 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federa
Consequence
Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Corrective Action
Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Axle Shaft1
FREE1 OPEN RECALL
NHTSA campaign 14V393000 · 83,250 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis
Consequence
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Corrective Action
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2014 Ford Flex?
- NHTSA has issued four recalls for the 2014 Ford Flex involving the rear suspension, fuel pump, seat, and axle shaft.
- The rear suspension recall concerns toe links that may fracture and change vehicle handling.
- The fuel pump recall concerns an electric module component that may overheat and cause stalling or a no-start condition.
- The seat recall concerns occupant classification and possible front passenger airbag suppression.
- The axle shaft recall concerns halfshaft retention, possible loss of drive power, and vehicle rollaway risk.
How do I check if my 2014 Ford Flex has an open recall?
- You can check your VIN at NHTSA.gov or receive a free VIN check at the Bill Estes Ford Brownsburg service department.
- Because recall eligibility depends on the specific vehicle, a VIN check is the best way to confirm whether a remedy remains open.
- If you are uncertain whether a previous repair was completed, schedule an appointment for a complimentary check.
How much does a 2014 Ford Flex recall repair cost?
- A 2014 Ford Flex recall repair costs nothing when performed by an authorized Ford dealer under the manufacturer’s recall remedy.
- Bring the vehicle in so the VIN and applicable repair can be confirmed.
Can an independent shop fix a 2014 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- Bill Estes Ford Brownsburg has Ford-trained technicians and manufacturer diagnostic equipment for recall inspections and repairs.
Does an open recall affect the trade-in value of the 2014 Ford Flex?
- Buyers and dealers check recall status, so an open recall can affect the trade-in discussion; visit our trade-in page to get started.
- Completing an eligible recall remedy can help provide clearer vehicle history during a trade evaluation.
Recall Service & Dealership Highlights
Protect Against Safety Risks
NHTSA recall information identifies four affected components for the 2014 Ford Flex: rear suspension, fuel pump, seat, and axle shaft. A fractured rear toe link can suddenly change handling and raise crash risk. A fuel pump module problem can cause stalling or prevent the vehicle from starting. A seat-related issue can improperly suppress the front passenger airbag, while an axle shaft problem can interrupt power to the wheels or allow the vehicle to roll away. Waiting leaves a potential safety concern unresolved. Check your VIN promptly, especially if you received a manufacturer notice or are unsure whether previous recall work was completed.
Ford-Trained Recall Expertise
Bill Estes Ford Brownsburg is your authorized Ford destination for recall service in Brownsburg, Indiana, and nearby Indianapolis, Avon, Plainfield, and Zionsville. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify the applicable campaign, and complete Ford’s specified remedy. When replacement is required, OEM parts and Ford repair procedures help ensure the work matches the manufacturer’s instructions. Eligible recall remedies are performed free of charge to the owner. Trust Bill Estes Ford Brownsburg for clear answers, professional service, and the specialized equipment needed to address your Ford Flex recall concerns.
Start With a Free VIN Check
Begin by checking your VIN with Bill Estes Ford Brownsburg’s service department. Bring your 2014 Ford Flex to our Brownsburg location so our team can confirm whether an open recall applies and explain the next step. If you have a recall notice, bring it with you; if you are unsure whether a repair was completed, schedule service anyway because the VIN check is free. Once eligibility is confirmed, the manufacturer remedy is completed at no charge. Schedule an appointment today and let our team help you address the issue with confidence.