450 E Northfield Dr Directions Brownsburg, IN 46112
Bill Estes Ford Brownsburg
Ford Expedition Recall service at Bill Estes Ford Brownsburg in Brownsburg, IN
SCHEDULE NOWFrequently asked questionsNHTSA campaign 12V034000 · Reported Feb 2, 2012 · 569 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.
Consequence
IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 12V190000 · Reported May 3, 2012 · 10,500 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence
IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN R…
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 16V248000 · Reported Apr 27, 2016 · 153,581 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.
Consequence
An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.
NHTSA campaign 12V034000 · Reported Feb 2, 2012 · 569 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2012 EXPEDITION AND LINCOLN NAVIGATOR VEHICLES, MANUFACTURED FROM NOVEMBER 19, 2011, THROUGH DECEMBER 2, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINTS." THESE VEHICLES MAY HAVE INADEQUATE WELDS ON THE HEAD RESTRAINT SUPPORT BRACKETS FOR THE SECOND ROW, RIGHT-HAND SEAT.
Consequence
IN THE EVENT OF A CRASH, THE SEAT HEAD RESTRAINT MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEAD RESTRAINTS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 12V190000 · Reported May 3, 2012 · 10,500 vehicles affected
Defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 “LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT.” THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.
Consequence
IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE “R” POSITION AND THE VEHICLE’S TRANSMISSION DOES GO IN REVERSE, THE “R” MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLE’S NOT SIGNALING IT IS IN R…
Corrective Action
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
NHTSA campaign 16V248000 · Reported Apr 27, 2016 · 153,581 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.
Consequence
An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.
5 common questions answered
NHTSA’s three recalls address risks that should not be ignored. A weak second-row, right-hand head-restraint support weld may reduce protection in a crash. A transmission range sensor problem may prevent reverse selection or keep the reverse indicator and backup lamps from signaling the vehicle’s movement, increasing the risk of a crash or pedestrian strike. A separate powertrain software issue may cause an unexpected downshift to first gear, leading to sudden deceleration and possible rear-tire slide or lockup. Waiting can leave these safety concerns unresolved. A prompt VIN check tells you whether your specific Expedition needs a free remedy.
Bill Estes Ford Brownsburg provides recall service for drivers in Brownsburg, Indianapolis, Avon, Plainfield, Zionsville and surrounding Central Indiana communities. Factory-trained technicians use Ford’s manufacturer diagnostic tools and OEM parts or software procedures to address the applicable recall correctly. The manufacturer’s safety remedy is performed at no charge to the owner when the recall applies. Our team can explain the Seats and Power Train recalls, answer questions about the repair process and help you move forward with confidence. Contact Bill Estes Ford Brownsburg at (463) 842-1277 or schedule service online.
Begin by checking your VIN with our service department, then bring your 2012 Ford Expedition to Bill Estes Ford Brownsburg if an open recall is found. You can schedule an appointment even if you are unsure whether a previous owner completed the repair, because the recall check is free. Bring any recall notice and describe concerns such as trouble selecting reverse, missing backup-lamp operation or unexpected shifting. Our team will verify the vehicle, explain the manufacturer remedy and help arrange the next step without delay.